ABOUT OUR TERMS, CONDITIONS
This page provides information about who we are and the legal terms and conditions that may apply to your use of the Nuolawigs website and any product or service you order from us. By shopping with us, you accept our terms and conditions set here.
BUYING AND REFUNDS
YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.
IN THE UNLIKELY CASE THAT YOU DO RECEIVE A WIG WITH A FAULT WE ARE HAPPY TO REPAIR OR EXCHANGE THE ITEM. PLEASE REACH OUT TO OUR CUSTOMER SERVICE IF THERE IS AN ISSUE OR A FAULT PRIOR TO SENDING THE UNIT BACK SO THAT WE CAN ADVISE ON HOW TO RETURN THE UNIT TO US.
PLEASE REMEMBER THAT LACE WIGS ARE MADE FROM STRANDS OF HAIR ONTO A LACE CAP. THEREFORE, OVERTIME AS YOU WEAR THE WIG,WASH THE WIG, COMB THE HAIR ETC.. THE HAIR ON THE LACE WILL SHED. WE CANNOT TAKE RESPONSIBILITY FOR HAIR SHEDDING ON YOUR WIG IF YOU ARE USING GLUE OR GEL TO LAY DOWN THE LACE. WITHOUT PROPER CARE, APPLYING GLUE/GEL ON THE LACE CAN CREATE BUILD UP OF GEL INSIDE THE LACE. WHEN ITS TIME TO REMOVE THE GEL FROM THE LACE, SOME OF THE HAIR WILL COME OUT OF THE LACE.
NUOLA WIGS GO THROUGH AN EXTENSIVE COLOURING/BLEACHING PROCESS (AS WELL AS BLEACHING THE KNOTS) TO ACHIEVE OUR COLOURS WHICH MAKES OUR WIGS SUSCEPTIBLE TO SHEDDING. BY AGREEING TO OUR TERMS OF SERVICE YOU UNDERSTAND THAT THERE ARE NO REFUNDS ON GROUNDS OF SHEDDING FOR THIS REASON. HOWEVER, OUR WIGS COMES WITH A 1 YEAR WARRANTY, IF YOU DO EXPERIENCE SHEDDING WITHIN 1 YEAR OF PURCHASE. (PLEASE READ BELOW)
All our wigs except (sale/discounted Wigs) comes with a 1 year free warranty if the wig starts to shed/ creates bald spots or colour fades. The wig warranty service is NOT a replacement of a new wig. Rather, its a service where we replace or add more hair if in the unlikely event you experience balding on the wig.
Please note warranty does not cover:
Accidental damage to the wig
If the wig has been altered eg recoloured, bleached
If the lace is torn/ripped
If glue or tape has been applied whilst wearing the wig.
Sleeping with the wig on
Swimming with the wig on
Please note that our warranty for hair replacement service on a wig that is shedding within a year can take up to 3 months.
It is strongly advised that you have more than one wig (second wig can be synthetic to save money) as wearing the same wig everyday can reduce the longevity of the wig.
NUOLAWIGS DOES NOT RECOMMEND TO ALTER OR COLOUR ANY OF OUR UNITS. PLEASE CONTACT OUR CUSTOMER SERVICE FOR ASSISTANCE AND GUIDANCE.
IF THERE IS A FAULT WITH YOUR UNIT YOU MUST COMPLY WITH THE FOLLOWING CONDITIONS;
YOU MUST CONTACT NUOLAWIGS CUSTOMER SERVICE IMMEDIATELY AFTER RECEIVING THE PRODUCT.
THE UNIT MUST BE IN ORIGINAL CONDITION, UNWORN, UNWASHED, UNCUT OR ALTERED IN ANYWAY.
WE CANNOT ACCEPT RETURNED UNITS THAT HAVE HAD THE LACE CUT OR BEEN WORN. PLEASE TAKE CARE WHEN TRYING ON THE UNIT AND DO NOT CUT THE LACE.
PLEASE NOTE THAT WIGS BOUGHT IN PERSON FROM OUR POP-UP OR CONSULTATIONS ARE NONE REFUNDABLE
PLEASE ALSO READ OUR FAQ SECTION TO SEE OUR RETURNS AND CANCELLATION POLICY.
YOUR USE OF THIS WEBSITE
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.
PASSWORD / ACCOUNT SECURITY
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Nuolawigs shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.
OWNERSHIP OF RIGHTS
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Nuolawigs . If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
YOUR PRIVACY AND ACCOUNT INFORMATION
ABANDONED CART SERVICE MESSAGES
If you have closed your browser with items in your shopping basket, we will send you an electronic communication to inform you that this has happened.
ACCURACY OF CONTENT
To the extent permitted by applicable law, Nuolawigs disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Nuolawigs.
OTHER LEGAL NOTICES
THIRD PARTY RIGHTS
Only you and Nuolawigs shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
LAW, JURISDICTION AND LANGUAGE
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
CHANGES TO THESE WEBSITE TERMS
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
PURCHASING FROM NUOLAWIGS WEBSITE
Whenever you use this Website to order Nuolawigs product, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.
Nuolawigs has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.
ACCEPTANCE OF YOUR ORDER
Please note that completion of the online checkout process does not constitute Nuolawigs ‘ acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.
If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If Nuolawigs cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards as well as PayPal payments:
MasterCard / Visa / Visa Delta / Maestro / American Express / Solo