FAQ

About My Wigs

What type of hair do you use? We use 100% human hair

 

How long does the wig last? The wigs will last 1-2 years depending on how well they are looked after

How do I care for my wig? Click here to find out :)

Shipping

Head Circumference 

Click here to find out how to measure your head circumference :)

Processing

Domestic Shipping

 

Next day free shipping within UK

International Shipping 

Via DHL Express 1-3 days

Customs Duties & Other Fees 

International Clients are responsible for paying taxes and duties

VAT RELIEF FOR UK CUSTOMERS ONLY

Due to covid processing time is now 4-6 weeks.

Refund Policy

Return  and Exchange Policy

 

Due to the nature of our products, all sales are final. Returns or exchanges are not allowed unless product is received damaged.

10% OFF Medical Hair-loss

ARE YOU ELIGIBLE TO CLAIM VAT?

VAT exemption is available to clients who wear wigs for necessity reasons.

Customers who require wigs due to any medical reason such as alopecia or hair loss as a result of chemotherapy treatment, and is confirmed by a GP, are classed as necessity wearers. If any of the above applies to you, you are entitled to receive the VAT off the cost of your wig. Please email us for a VAT exempt Form before purchase.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people available at HMRC Helpline or contact the National Advice Service on 0300 123 1073 before requesting for the declaration form.

Making a false declaration to the HMRC is fraudulent. Please avoid this at all costs!

Clients who are eligible for VAT RELIEF are also eligible to receive a 10% OFF the price of wigs they purchase from our store. This can be claimed for as many purchases. Please email us for a code.

CANCELLATION

Unfortunately because our wigs are made to order, once you make a purchase we cannot cancel your order. Please use the correct address as we will not change delivery address after a purchase has been made as this is against Paypal's policy. If we have to cancellation your order due to any other reason, there will be a 5% cancellation fee.

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CONTACT US

Or use the contact form and we

will respond straight away.

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