CONTACT US

07576608679 

info@nuolawigs.com

Or use the contact form and we will respond straightaway.

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© 2017 by Nuolawigs. All Rights Reserved. 

FAQ

Shipping

Processing

Domestic Shipping

 

Next day free shipping within UK

International Shipping 

Via DHL Express 1-3 days

Customs Duties & Other Fees 

International Clients are responsible for paying taxes and duties

VAT RELIEF FOR UK CUSTOMERS ONLY

ARE YOU ELIGIBLE TO CLAIM VAT?

VAT exemption is available to clients who wear wigs for necessity reasons.

Customers who require wigs due to any medical reason such as alopecia or hair loss as a result of chemotherapy treatment, and is confirmed by a GP, are classed as necessity wearers. If any of the above applies to you, you are entitled to receive the VAT off the cost of your wig. Please email us for a VAT exempt Form before purchase.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people available at HMRC Helpline or contact the National Advice Service on 0300 123 1073 before requesting for the declaration form.

Making a false declaration to the HMRC is fraudulent. Please avoid this at all costs!

Although we try to aim to process your order within 7 working days, in very busy times, orders can take up to 3 weeks.

Refund Policy

Return  and Exchange Policy

 

Due to the nature of our products, all sales are final. Returns or exchanges are not allowed unless product is received damaged.

10% OFF Medical Hair-loss

Clients who are eligible for VAT RELIEF are also eligible to receive a 10% OFF the price of wigs they purchase from our store. This can be claimed for as many purchases. Please email us for a code.