FAQ

About My Wigs

Head Circumference 

What type of hair do you use? We use 100% human hair

 

How long does the wig last? The wigs will last 1-2 years depending on how well they are looked after

How do I care for my wig? Click here to find out :)

Click here to find out how to measure your head circumference :)

Shipping

Processing

Domestic Shipping

 

Shipping fee is applied at checkout

International Shipping 

Shipping fee is applied at checkout​

Customs Duties & Other Fees 

International Clients are responsible for paying taxes and duties

VAT RELIEF FOR UK CUSTOMERS ONLY

ARE YOU ELIGIBLE TO CLAIM VAT?

VAT exemption is available to clients who wear wigs for necessity reasons.

Customers who require wigs due to any medical reason such as alopecia or hair loss as a result of chemotherapy treatment, and is confirmed by a GP, are classed as necessity wearers. If any of the above applies to you, you are entitled to receive the VAT off the cost of your wig. Please email us for a VAT exempt Form before purchase.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people available at HMRC Helpline or contact the National Advice Service on 0300 123 1073 before requesting for the declaration form.

Making a false declaration to the HMRC is fraudulent. Please avoid this at all costs!

10% OFF Medical Hair-loss

Buyers anywhere in the world, who have medical hair loss can receive 10% OFF the price of wigs they purchase from our store. This can be claimed for as many purchases. Please email us at info@nuoalwigs.com for a code :)

Due to COVID, processing time is now 4-6weeks.

Refund Policy

Return  and Exchange Policy

Can I cancel my order?

Yes except custom orders. (custom length, density , size, style, colour or any change requested)

 

Cancellations are charged a 5% cancellation fee within 14 days of purchase. After 14 days, cancellation fee is 10%.