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At Nuola Wigs, we are committed to providing high-quality, long-lasting human hair wigs that give you confidence and comfort. That’s why all our human hair wigs (excluding sale or discounted wigs) come with a free 6-month warranty. This warranty ensures that if your wig begins to shed, develops bald spots, or experiences color fading within 6 months, we will repair it for you.

Please note: this is not a replacement service for a new wig. Instead, our wig warrantyservice involves adding or replacing hair in the affected areas to restore your wig and extend its life. For lace frontal wigs, if the wig cannot be repaired, we will replace the lace.

At Nuola Wigs, we are committed to providing high-quality, long-lasting human hair wigs that give you confidence and comfort. That’s why all our human hair wigs (excluding sale or discounted wigs) come with a free 6-month warranty. This warranty ensures that if your wig begins to shed, develops bald spots, or experiences color fading within 6 months, we will repair it for you.

Please note: this is not a replacement service for a new wig. Instead, our wig warrantyservice involves adding or replacing hair in the affected areas to restore your wig and extend its life. For lace frontal wigs, if the wig cannot be repaired, we will replace the lace.

What the Warranty Covers

  • Shedding within the first 6 months that creates bald spots appearing on the wig
  • Color fading issues
  • For lace frontal wigs: lace replacement if the wig cannot be repaired
  • After your 6-month warranty period, we’re still here to help. Our professional wig
    repair services are available from £200 - simply contact us to discuss your needs.

What the Warranty Covers

  • Shedding within the first 6 months that creates bald spots appearing on the wig
  • Color fading issues
  • For lace frontal wigs: lace replacement if the wig cannot be repaired
  • After your 6-month warranty period, we’re still here to help. Our professional wig
    repair services are available from £200 - simply contact us to discuss your needs.

What the Warranty Does Not Cover

To maintain fairness and quality, our 6-month wig warranty does not apply in the following
cases:

  • Accidental damage to the wig
  • Wigs that have been altered (recolored, bleached, etc.)
  • Torn or ripped lace caused by wear and tear
  • Use of glue or tape while wearing the wig
  • Sleeping with the wig on
  • Swimming with the wig on

What the Warranty Does Not Cover

To maintain fairness and quality, our 6-month wig warranty does not apply in the following
cases:

  • Accidental damage to the wig
  • Wigs that have been altered (recolored, bleached, etc.)
  • Torn or ripped lace caused by wear and tear
  • Use of glue or tape while wearing the wig
  • Sleeping with the wig on
  • Swimming with the wig on

Warranty Timeframe

If your wig is eligible for our warranty service, please note that the repair process can takeup to 2-3 weeks. We strongly recommend that you own more than one wig so you have an alternative to wear during this time. To save money, you may consider having a synthetic wig as your backup option. Please note we do not sell synthetic wigs.

Warranty Timeframe

If your wig is eligible for our warranty service, please note that the repair process can takeup to 2-3 weeks. We strongly recommend that you own more than one wig so you have an alternative to wear during this time. To save money, you may consider having a synthetic wig as your backup option. Please note we do not sell synthetic wigs.

How to Claim Your Wig Warranty

If you experience shedding, bald spots, color fading, or other eligible issues within 6 months of purchase.

here’s how to claim your warranty service:

How to Claim Your Wig Warranty

If you experience shedding, bald spots, color fading, or other eligible issues within 6 months of purchase.

here’s how to claim your warranty service:

Step 1: Contact Our Support Team

  • Email us at info@nuolawigs.com or use our 24/7 live chat with your order number and a description of the issue.
  • Also include clear photos of the wig showing the problem.

Step 2: Warranty Eligibility Check

  • Our team will review your request and confirm if the wig qualifies under thewarranty.
  • We’ll provide detailed instructions on how to proceed.

Step 3: Ship Your Wig to Us

  • You will need to send your wig to our service center.
  • Please ensure the wig is clean and free of glue or residue before shipping. If the wig is not washed we wont be able to offer this service.

Step 4: Repair or Lace Replacement

  • Our professional technicians will repair the wig by adding/replacing hair or restoring color.
  • For lace frontal wigs that cannot be repaired, we will replace the lace.

Step 5: Processing Time

  • Warranty repairs can take up to 2 months. We recommend having a second wig to
    use during this time.

Step 6: Return Shipping

  • Once the repair is complete, we’ll ship the wig back to you and provide tracking
    details.

Lydia - Nuolawigs-UK

Why Choose Nuola Wigs?

Why Choose Nuola Wigs?

  • High-quality human hair wigs designed for longevity
  • 6-month warranty service for added peace of mind
  • Professional wig repair and restoration, with lace replacement when necessary
  • Expert support for customers experiencing medical hair loss (with a 15% discount available)
  • High-quality human hair wigs designed for longevity
  • 6-month warranty service for added peace of mind
  • Professional wig repair and restoration, with lace replacement when necessary
  • Expert support for customers experiencing medical hair loss (with a 15% discount available)

FAQ

No, our 6-month warranty does not apply to sale or discounted wigs. The warranty is available only on full-priced wigs.

If your wig is a lace frontal wig and cannot be repaired, we will replace the lace as part of the warranty service.

No, the warranty does not cover accidental damage such as torn or ripped lace. We recommend handling your wig gently and following our care instructions to avoid damage.

Unfortunately, no. If glue , gel or tape has been applied while wearing the wig, the warranty will not apply. This is because any sort of adhesive will stick on the knots and cause shedding when removing.

The repair process can take up to 2 months, depending on the work required. We strongly recommend owning a second wig (even a synthetic one) for everyday use while your wig is being repaired.

No, the warranty is a repair wig and restoration service, not a replacement. We will add or replace hair, restore color, or replace lace (for lace frontal wigs) if required

Simply contact our customer care team with your order number and details of the issue. We’ll guide you through the process and provide shipping instructions

Terms & Conditions

For full details, please review our official Terms and Conditions of Purchase

Terms & Conditions

For full details, please review our official Terms and Conditions of Purchase

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