At Nuola Wigs, we are committed to ensuring that your order reaches you quickly, safely, and securely. Please review our shipping policy below for details on processing times, delivery methods, and related information.
Processing Times
- All ready-to-ship wigs are processed within 2–3 business days after payment has been received.
- Custom wig orders may take longer depending on specifications. Estimated production and processing times will be provided at the time of purchase.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Methods & Delivery Times
- We offer standard and express shipping options. Delivery times vary based on your location and the shipping method chosen at checkout.
- Estimated delivery times: o
- Domestic (UK & EU): 3–7 business days
- International (outside EU): 7–14 business days
- Please note that delivery times are estimates and may vary due to customs clearance, courier delays, or other unforeseen circumstances.
Shipping Fees
- Shipping fees are calculated at checkout based on your location and chosen shipping method.
- From time to time, we may offer free shipping promotions which will be clearly indicated on our website.
International Shipping
- We ship worldwide, including to Europe, North America, Australia, and beyond.
- International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
Tracking Orders
- Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
- If you do not receive tracking details within the expected processing time, please contact us.
Delayed or Lost Shipments
- While we work with trusted couriers, delays may occasionally occur. If your order is delayed beyond the estimated delivery timeframe, please reach out to us so we can assist you.
- Lost or undelivered orders will be investigated with the courier, and we will keep you updated throughout the process.
Contact Us
For any shipping-related questions, please contact our customer support team at info@nuolawigs.com. Our team is available 24/7 via chat to assist you.
